Shipping Information

Each of our cookies is special and baked to order. We NEVER use preservatives or pre-mixed ingredients, Love & Cookies uses only premium quality ingredients to create the most spectacular gourmet cookies possible, just like momma used to make, except this momma IS making the Best. Cookies. Ever. We can’t wait to send you Love&Cookies.

Always when shipped, or upon request, our cookies are individually wrapped and sealed to maintain air-tight freshness and quality. Sealed cookies are BEST when consumed within 10 days of baking. 

If you are local and want to place a same day order, please call us rather than placing an order online to check availability, as we do not guarantee same day. 

Where do we Ship?

  • We ship nationwide! 

How do you ship?

  • We ship UPS Ground and offer flat-rate shipping. We ship ONLY on Monday, Tuesday, and Wednesday with a firm order cut off midnight (central time) for Wednesday shipments. All orders placed after Midnight on Tuesday will go out the following Monday. This avoids possible weekend shipping delays and ensures our cookies arrive on time and bakery fresh.

When will my order arrive?

  • Orders will typically arrive in one to three business days
  • If you live more than 1,000 miles from Austin, TX, we recommend shipping your order on a Monday or Tuesday. 

What if I want my order sooner?

  • Please contact us immediately following placing an order if you need your order sooner than one to three business days. Please note that orders will be charged additional shipping fees for upgraded shipping.

How can I send cookies to multiple people? 

  • At this time, you will need to place a separate order for each recipient. If you need help, please contact us! 

Do you accept returns?

  • All sales are final. Please contact us at ashley@cookiesilove.com if your cookies arrive in any condition other than great or if you have any other questions about your order.